ARCG - Advanced Gambling Supervisor Course Parramatta

It is a NSW Government condition of employment with more than 20 gaming machines will be required to have a Responsible Gambling Officer (RGO) Gaming supervisor on duty while gaming machines are in operation, as part of a suite of gaming reforms being implemented by the NSW Government. The RGO will have to complete a Liquor & Gaming NSW approved ARCG Course.

Short Courses Australia is approved by Liquor & Gaming NSW to deliver the ARCG Advanced Gambling Supervisor Course across NSW.

All participants must hold a current NSW RCG competency, before applying. Don't hold a NSW RCG yet click here

The Advanced Responsible Conduct of Gambling (ARCG) supervisor course is recommended for individuals with senior roles with greater gambling-related harm minimisation responsibilities such as:

• Gambling floor managers and supervisors
• Gaming and Bar supervisors
• Licensees of a full hotel licence
• Secretaries of a registered club
• Anyone holding an RCG competency card looking to expand their career progression.

ARCG Course Parramatta | Session Content

The ARCG Course provides you with the skills to anticipate and manage high-intensity situations, lead a culture of proactive gambling harm minimisation, managing high-intensity situations involving angry and distressed patrons, and concerned family members. This course will also equip you with the strategies and resources required to support and guide junior staff.

Key outcomes:

• Identify, approach and assist patrons who are showing signs of problematic gambling behaviour
• Refer patron who are experiencing problems with gambling to appropriate support services (including self-exclusion)
• Advise and support venue staff in non-specialist roles to identify and report warning signs of problematic gambling behaviour
• Lead and support a culture of responsible gambling and proactive harm minimisation in your venue
• Understand why you are required to promote the responsible conduct of gambling

ARCG Course Parramatta | ARCG Competency Card

On successful completion of the course students are issued with a certificate of Completion in the unit (ARCG) Advanced Responsible Conduct of gambling

Certificates are emailed to students however a hard copy is available for additional fee of $30.00.

Student will also be provided with a Temporary / Interim ARCG Certificate issued by Liquor & Gaming NSW.

To add the Advanced Responsible Conduct of Gambling to your NSW Competency Card, visit the competency card self-service portal, this can be done online with the following link Click Here

Pre-Requisites

All participants must hold a current NSW RCG (Responsible Conduct of Gambling) competency card

Entry Requirements: 18 Years of age

Credit Transfer or Recognition of prior learning, view our Student Handbook for more information.

Cost: Includes all course materials, including assessments and digital certificates*.

* Paper based certificates incur further costs view our Student Handbook for more information.

Proof Of Indentity

Participants are required to bring proof of identification documents, such as a passport or driver's licence on the day of training.

ARCG Course Parramatta Training Delivery Options

Participants in ARCG Course can select one of two training options:

1. Select Book Now to attend a face to face session at our training centre at Level 3/330 Wattle St, Ultimo NSW 2007,or Level 3, 410 Church St, Parramatta NSW 2150 or;
2. Select Book Now to attend a virtual classroom session from your home via live teleconferencing, with ZOOM (to download zoom to your device click here).

Zoom Student Support

If you have chosen Virtual Classroom ZOOM we will send you an invitation to your email address provided at enrolment into the L&G NSW ARCG Responsible Conduct of Gambling course.

We are available prior to your ARCG Course session to explain the learning and assessment process, including instructions on how to join the live teleconferencing session either by email or Phone: 1300 747 430

ARCG Course ZOOM participants must have access to audio, video and chat via ZOOM to be able to complete this online session. If you require further information, please click here.

Book Now | ARCG Course Parramatta

The cost of the course is $250.00 per person (covers the NSW Competency Card), including the certificate and temporary / interim ARCG Certificate. Click Here for Onsite Course delivery at your school or workplace.