Index

Welcome

Congratulations on your choice to undertake training with (SCA).
We have been delivering training in a range of fee for service short courses since 2019.

Studying Through Short Courses Australia

Short Courses Australia aims to provide courses which are:

  • High quality
  • Practical, flexible, and affordable/li>
  • Informed by industry needs./li>
  • Delivered by friendly, professional, and supportive staff.

About us

Global Institute of Marketing Pty Ltd was established as a registered training organisation (RTO) on 28 August 2015. On 1 July 2019 under the trading name Short Courses Australia (SCA) we started delivery of training. SCA offers a range of fee for service short courses.

In Australia, only RTOs can issue nationally recognised qualifications. Our RTO provider number is 41261. Short Courses Australia brings together an experienced team of vocational education & training (VET) professionals to provide training and assessment services within our training centres and at business or community locations.

In 2019 we opened our training centre at Collins St, Melbourne

In 2021, we opened two new training centres - Anderson St Port Melbourne, Victoria and Wattle St, Sydney.

In 2023 we opened our Church St Parramatta Campus

We are recognised as an authorised training provider by LCV (Liquor Control Victoria), Liquor and Gaming NSW, SafeWork NSW, Work Safe Victoria, NSW Food Authority and the VBA. For more information about any of our courses please go to our website or contact us

Contact us


Level 1, 350 Collins Street
Melbourne VIC 3000

Level 3 330 Wattle Street
Sydney NSW 2007

8 Anderson St
Port Melbourne VIC 3207

Suite 7 410 Church Street
Parramatta NSW 2150

W: https://shortcoursesau.edu.au

Email: info@shortcoursesau.edu.au

Phone: 1300 747 430

Marketing and Advertising

Short Courses Australia will ensure its marketing and advertising of AQF qualifications to prospective students is ethical, accurate and consistent with its scope of registration.

This handbook will inform students, prior to their enrolment, about their rights and obligations and to ensure students can make an informed decision about their enrolment. If at any time you do not understand anything in this student handbook, the Short Courses Australia website or any marketing material delivered by Short Courses Australia you are welcome to speak to one of our team.

Enrolment

To book your place in a course, complete the Course Booking Form on the website .

Once your booking has been completed, you will receive an email and text message confirming your place. These messages will take you to the payment and enrolment page where you can access an online portal for payment, the enrolment form and in some instances the Learner Guide.

Fees

The total cost of the course is listed on the course page of the website and the payment portal when it comes to making payment for the course. The payment portal accepts VISA and Mastercard. An automated receipt will be issued once payment has been made.

Enrolment Form

An enrolment form (either via paper or digitally) must be fully completed prior to the commencement of training. This includes supplying SCA with your Unique Student Identifier (USI). (See USI below)

Once all enrolment forms have been completed, you will be enrolled into the course and a trainer and assessor assigned to help you through the course. Note that enrolment is not confirmed until fees have been paid as agreed.

A Language, literacy and numeracy tool must be completed prior to commencement of your class. You can complete this either online or in-class prior to commencement of study.

Short Courses Australia operates on a system of rolling start dates for some courses. This means you are able to enrol and start studying straight away.
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Entry Requirements

Please check the website or contact to confirm any pre-requisites that are required for entry to the course in which you are interested. Entry requirements may relate to things such as:

  • Previous workplace experience
  • Previous completion of another qualification that is specified as a pre-requisite for a course.
  • Levels of language, literacy, and numeracy skills appropriate for successful completion of the coursework and also, for effective performance in the workplace in the specific job-role
  • Access to a relevant workplace and job-role where the required competencies can be learned and practiced.
  • Access to an internet capable device that has appropriate software and capacity to access learning and assessment materials.
  • Access to course specific materials such as personal protective equipment (PPE) or other tools of trade.

Unique Student Identifier (USI)

A USI is required by all Australians undertaking nationally recognised training. It allows students to link to a secure online record of all qualifications gained regardless of the provider. This system was implemented by the Australian Government in 2015, so it will show student accredited course achievements from 1 January 2015 onwards.

Under the Student Identifiers Act 2014 and Student Identifiers (Exemptions) Instrument 2014, if a USI has not been obtained then AQF certification cannot be issued, which means that cannot issue a Statement of Attainment without a USI. Therefore, it is mandatory that all students supply their USI upon enrolment.

Student Identifiers Amendment (Enhanced Student Permissions) Act 2020

The Unique Student Identifier scheme commenced on 1 January 2015, following the passage of the Student Identifiers Act 2014.

On 26 May 2020, the Student Identifiers Amendment (Enhanced Student Permissions) Act 2020 came into effect, amending the Student Identifiers Act 2014.

The amendments allow a student or person who has studied VET after 1 January 2015 to choose whether a licensing body, employment agency or potential employer views their authenticated VET transcript.

The student controls:

  • Whether to share their transcript or not
  • Who gets access
  • Which of their VET achievements are displayed
  • How long the transcript can be looked at.

The student can remove this access at any time. Giving students this ability and choice increases transparency in the sector and reduces regulatory burden during employment recruitment processes and applications for funding, making it easier to verify VET qualifications.

The amendments also introduce civil penalties to protect the integrity of the student identifier and authenticated VET transcript and to deter persons from doing the wrong thing.

If you do not have a USI, please visit https://www.usi.gov.au/students/create-your-usi for more information and instructions on how to apply. If you are unsure as to whether or not you have a USI, please check that box on your enrolment form and we can search for it, on your behalf. There is a USI Student Quick Guide in the appendix for your information as well.

You have questions regarding your USI?
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Student Conduct

Just as has a responsibility to meet expectations of students, legislation, and regulations, so too, do students have obligations they are expected to meet. It is expected that students will participate with commitment in their studies, regularly submit assessment items, and behave in a manner that does not contravene workplace health and safety or the principle of respect for others.

views student misconduct seriously. We expect that our students will behave in an honest, respectful manner appropriate for a learning environment, and in a way that will uphold the integrity of the RTO. Consequences of student misconduct vary up to and including expulsion from the course. Examples of student misconduct include, but are not limited to:

  • Academic misconduct including plagiarism and cheating.
  • Harassment, bullying and/or discrimination.
  • Falsifying information
  • Any behaviour or act that is against the law.
  • Any behaviour that endangers the health, safety and wellbeing of others
  • Intentionally damaging equipment and/or materials belonging to and/or a partner organisation such as a school or workplace.

Consequences for misconduct will depend on the severity and frequency of the breach and include, but are not limited to:

  • Formal reprimand (warning)
  • Suspension from the course
  • Student to reimburse the costs incurred by any damage caused.
  • Cancellation of the course without refund and/or credit
  • Matter referred to the police.

Academic Misconduct

Plagiarism and cheating are serious offences. Students engaging in this behaviour will face disciplinary action.

Students found guilty of misconduct have a right to lodge an appeal by following our Grievance/Complaints and Appeals process.

You have questions regarding Student Conduct?
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Regulation and Compliance Requirements

Third-Party Arrangements

If Short Courses Australia enters a third-party arrangement, for any part of your training and assessment or support services, you will be advised prior to enrolment, including what will happen if that third-party ceases to deliver any part of the agreement.

Legislation

As an RTO, is required to adhere to legislation designed to uphold the integrity of nationally recognised qualifications. This includes:

  • National Vocational Education and Training Regulator Act 2011
  • Standards for Registered Training Organisations (RTOs) 2015

Additionally, abides by a range of other legal requirements at a State and Commonwealth level including, but not limited to:

  • Anti-discrimination
  • Apprenticeships and Traineeships
  • Children and Young People
  • Copyright
  • Corporations
  • Employment and Workplace Relations
  • Equal Opportunity
  • Fair Work (including harassment and bullying)
  • Privacy and Personal Information Protection
  • Student Identifiers
  • Taxation
  • Workplace Health and Safety

is dedicated to following the provisions in the VET Quality Framework.

More information about these regulations and legal frameworks can be found at:

  • www.comlaw.gov.au which is the Australian Government website for Commonwealth Law
  • www.asqa.gov.au which is the website for the regulator of Australiaâs vocational education and training (VET) sector.

Do you need help regarding regulations and legal frameworks?
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Grievance/Complaints and Appeals

Short Courses Australia (SCA) is committed to providing students the best possible learning experience. SCA understands that on occasion, there may be instances of dissatisfaction and acknowledges that the cause(s) must be addressed and rectified promptly.

Short Courses Australia acknowledges that a complaint may also come from clients, external stakeholders and the general public and will treat each complaint equally as urgent and important.

Short Courses Australia invites feedback from the dissatisfied party so that a resolution can be found. These situations will also be used as an opportunity to improve SCA's policies, processes, and services.

Short Courses Australia will address all complaints in a fair, constructive, and timely manner. The complainant has the right for their grievance to be heard and for an impartial decision to be made at no cost to them (unless the complainant seeks an outside resolution service upon their own accord). Complainants have the right to appeal any decision.

Key things to know

If you feel as though you have been unjustly treated or that a member of our staff, student community or other affiliates have in any way acted in a manner that is beyond our code of conduct then you may seek to have this reviewed and actioned by our administration.

Reasons for a grievance may include:

  • In the case of an assessment appeal, an assessor who is independent from the original decision will assess the original task again. The outcome of this assessment will be the result granted for the assessment task. The complainant or appellant will be advised in writing of the outcome of the process and the reasons for the findings made.
  • Complaints about a particular incident should be made as soon as possible after the incident occurring and appeals must be made within thirty (30) calendar days of the original decision being made.
  • Complaints and appeals must be made in writing using the Complaints and Appeals Form, or other written format and sent to Short Courses Australia 's head office at Address attention to the Chief Executive Officer.
  • When making a complaint or appeal, provide as much information as possible to enable.
  • Short Courses Australia to investigate and determine an appropriate solution. This should include:
    • The issue you are complaining about or the decision you are appealing - describe what happened and how it affected you.
    • Any evidence you have to support your complaint or appeal.
    • Details about the steps you have already taken to resolve the issue.
    • Suggestions about how the matter might be resolved.

Timeframes for resolution

  • The complaint or appeal will be acknowledged in writing within 3 business days.
  • The complaints and appeals process will commence within 10 business days of receipt of the application. Complaints and appeals will be finalised as soon as practicable or at least within 30 calendar days unless there is a significant reason for the matter to take longer.
  • In matters where additional time is needed, the complainant or appellant will be advised in writing of the reasons and will be updated weekly on the progress of the matter until such a time that the matter is resolved.

Resolution of complaints and appeals

  • Some or all members of the management team of Short Courses Australia will be involved in resolving complaints and appeals as outlined in the procedures.
  • Where a complaint or appeal involves another individual or organisation, they will be given the opportunity to respond to any allegations made.

We understand the importance of Grievance/Complaints and Appeals and promote the actioning of concerns in a timely manner, if you would require further information or to speak with someone.

Do you need help regarding Grievance/Complaints and Appeals?
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Workplace Health and Safety

Under the Workplace Health and Safety Act 2011, Short Courses Australia must provide a safe environment for both staff and students, as well as providing information to staff and students in relation to health and safety and welfare. Short Courses Australia has policies and procedures in place to ensure your safety and on commencement of your course you will be provided with information about health and safety.

As a student you also have a responsibility to follow instructions and rules and to behave in ways that are safe and do not endanger the health and safety of others. Always ensure that you:

  • Immediately report hazards to your trainer/assessor.
  • Seek assistance from a member of staff if you become ill or injured on campus.
  • Only assist another person who is ill or injured if it is safe to do so. If you're not sure, call on a member of staff for assistance.
  • Incident reports are completed for all WHS incidents as per our Policies and Procedures
  • Ensure you are familiar with Short Courses Australia emergency evacuation procedures and in the case of an emergency, follow the instructions given to you.
  • Do not leave bags or personal belongings lying around where someone else could trip over them.
  • Do not smoke or drink alcohol on the premises.
  • Observe basic hygiene practices such as hand washing before handling and eating food and leaving toilets and wash basins clean and tidy, etc).

We understand the importance of Workplace Health and Safety if you would require further information or to speak with someone.

Harassment, victimisation, or bullying

Under the Anti-discrimination Safety Act 2011, Short Courses Australia must provide a safe environment for both staff and students, as well as providing information to staff and students in relation to health and safety and welfare. Short Courses Australia has policies and procedures in place to ensure your safety and on commencement of your course you will be provided with information about health and safety.

Short Courses Australia is committed to providing all people with an environment free from all forms of harassment, victimisation, and bullying. Short Courses Australia will not tolerate any behaviour that harms, intimidates, threatens, victimises, offends, degrades, or humiliates another person.

Anti-discrimination law defines harassment as any form of behaviour that you do not want, that offends, humiliates, or intimidates you and that creates a hostile environment. Examples of harassment are making fun of someone, spreading rumours, offensive jokes, ignoring someone, etc.

Victimisation is where a person is treated unfairly because they have made a discrimination complaint.

Bullying is verbal, physical, social, or psychological abuse by a staff member or student. Bullying falls under health and safety legislation.

If you at any time feel that you are being harassed, victimised, or bullied by a staff member or student, you should follow these steps.

If you feel that you are being harassed, victimised, or bullied, ideally you should tell the person that you don&pos;t like the behaviour and ask them to stop. However, if you are not comfortable doing this, you should lodge a complaint as per Short Courses Australia Complaints and Appeals procedure.

We at SCA take harassment, victimisation, or bullying of a high importance and promote the actioning of concerns in a timely manner.

Equal opportunity

Under the EEO Act 2011, Short Courses Australia must provide a safe environment for both staff and students, as well as providing information to staff and students in relation to health and safety and welfare. Short Courses Australia has policies and procedures in place to ensure your safety and on commencement of your course you will be provided with information about health and safety.

The principles and practices adopted by Short Courses Australia aim to ensure, that current and prospective students, clients and other stakeholders are treated fairly and equitably in their dealings with Short Courses Australia.

All people will be treated courteously and expeditiously throughout the process of enquiry, selection, and enrolment and throughout their participation in a course.

Short Courses Australia provides equity in access to the level of training and support required by each student. All students are supported in a manner that enables them to achieve their full potential and success in their training outcomes. All students are provided with opportunities to develop and successfully gain skills, knowledge and experience through education and training.

We at SCA take Equal opportunity of a high importance and promote the actioning of concerns in a timely manner, if you would require further information or to speak with someone.

Smoking, Drugs and Alcohol

is a smoke-free workplace. Smoking is prohibited in all buildings and only permissible at designated locations away from building entrances; there is to be no smoking within four metres of a building entrance.

Any student under the influence of drugs and/or alcohol is not permitted on premises, to use facilities or equipment, or to engage in any activity.

People taking prescription medication have a duty of care to ensure that their own safety, and that of others, is not affected.

Further Information about our Smoking, Drugs and Alcohol policy is documented clearly on
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Recognition Processes

offers assessment processes that enable recognition of competencies currently held, regardless of how, when or where the learning occurred. These are detailed below:

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is an assessment process that involves making a judgment on the skills and knowledge an individual has as a result of past study and/or experience. The aim of RPL is to recognise your existing competencies without having to go through the complete processes of training and assessment. You will still need to provide evidence though, upon which your assessor can base their judgement. Evidence must be:

  • Authentic - it must be your own work.
  • Sufficient - it must demonstrate competence over a period of time, that the competencies can be repeated, and the evidence must be enough so that the assessor can make an accurate judgement regarding competency.
  • Current - it must demonstrate up-to-date knowledge and skills i.e., from the present or the very-recent past. (within at least a previous 12-month period)
  • Valid â it must be relevant to what is being assessed.

You may be eligible to apply for RPL on one or more Units of Competency in your course. As part of the Short Courses Australia enrolment policy, trainers will advise students of the availability of RPL policy, explain what the process involves and how it relates to the attainment of the qualification in some circumstances. Trainers will remind students of this option progressively throughout their time in training, in order to provide multiple opportunities for students to engage in the RPL process.

Please note some courses and course content we offer sit outside and are ineligible for RPL (Recognition of Prior Learning) for example NSW Food Authority (FSS Certificates)

When approached by a student seeking RPL, trainers will:

  • Provide the student with copies of an RPL Introduction Letter;
  • Provide the student with information about the types of evidence that can be used to support an RPL application.

Recognition of prior learning fee

The student will be charged 100% of the scheduled course fee. This includes the initial application, consultation either in person or via phone with the suitably qualified assessor, the RPL assessment and (if successful) certification.

Where the student is not able to achieve the full qualification through RPL and gap training is required, a training plan and costing structure will be mutually agreed upon. The basis of the cost structure will be pro-rata on a unit by unit basis based on the scheduled course fee.

Recognition of Current Competencies

Recognition of Current Competencies is a recognition process like RPL. It applies if a student has previously successfully completed the requirements for a unit of competency and is now required to be reassessed to ensure the competence is being maintained.

We understand the importance of recognising prior/current education (learning) if you would require further information or to speak with someone,
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Credit Transfer

recognises AQF qualifications and Statements of Attainment that have been issued by other RTOs. Credit transfer *may be applied to Units of Competency and related qualifications that have been studied in the past. To apply for a direct credit transfer you will need to supply a certified copy your documentation (certificates and/or statement)

Please Note: Your Credit Application may be returned to you if you don't provide the required information.

There is no charge to apply for Credit.

To apply, fill in the Credit Application Form and submit it as part of your enrolment/application. You can apply for Credit at any time however it is best you do this as part of your enrolment so that Credits are known upfront, and you are not required to do any work that you otherwise may not have needed to do.

*Please note, some jurisdictions credit transfer is not accepted due to additional unit components or clustering of units:

  • NSW Food Authority (FSS Certificates) SCA can only accept SITXFSA005 as a direct credit (Certificate must be issued from any external registered training organisation and verified accordingly to be accepted into the SITXFSA006 course
  • Austroads Traffic Management, no credit transfer due to clustering of units and skill sets

Information about Credit Transfer is documented on our website,
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Support and Progression

Access and Equity

will work to meet the needs of the community and individuals and/or groups who might be otherwise disadvantaged. This includes providing fair allocation of resources and equal opportunity to access training services. prohibits discrimination based on factors including:

  • Gender
  • Age
  • Marital status
  • Sexual orientation
  • Race
  • Ethnicity
  • Religious background
  • Parental status

Short Courses Australia will work to ensure all participants have the right resources available to allow successful completion of course requirements.

Short Courses Australia recognises that life can throw up many challenges that can hinder your ability to participate and complete your studies. will work with you overcome those challenges, and support may include:

  • Allowing extra time to complete studies or undertake assessments.
  • Providing extra teaching support
  • Adjusting assessment activities to accommodate disabilities.
  • Refer you to outside support organisations.

It is the responsibility of all staff at to uphold our commitment to Access and Equity principles, the policy can be found on the Short Courses Australia website.

We understand the importance of supporting and aiding our students if you would require further information or to speak with someone,
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Other Support Services

is at all times concerned for the welfare of its students. If you are experiencing difficulties and/or require counselling or personal support, there are a number of professional organisations well equipped to offer services to help. These services are free to access and are independent from Short Courses Australia. These include:

Lifeline: 13 11 14 or www.lifeline.org.au & Beyond Blue: 1300 22 4636 or www.beyondblue.org.au

Your Course

Course Information

After enrolment, you will be given access to training materials in hard copy and/or digital format. You will need to supply your own stationery materials. A welcome email will be sent with log-in details so you can access âs online learning platform if applicable.

You will be given an outline for training appointments which may be:

  • Workplace visits
  • Classroom sessions
  • Online modules
  • A combination of the above

Duration

Most of Short Courses Australia are less than one day long. There are a couple of exceptions to this, which means that you may be required to work outside of the in-class times assigned to you. How long your course will take depends on several factors.

These are: your own efforts and commitment to submitting assessments regularly and on time, your study load (i.e., full- or part-time) and how many units (if any) are eligible for credit transfer and/or recognition of previous experience and qualifications, whether or not assessment is conducted in a workplace.

Further, the level of the qualification being undertaken will impact on course duration. The Australian Qualifications Framework (AQF) summarises the criteria of different qualification levels and gives an indication of the complexity, depth of achievement, knowledge, skills and levels of autonomy required to achieve a qualification at that level.

Course start times

Students are required to either arrive at the venue or log on to Zoom at least 10 minutes prior to the start of the training session. This allows for troubleshooting, should it be necessary, and to complete the Language, Literacy and Numeracy Indicator tool (LLN) prior to the beginning of training.

If, for some reason, you are unable to be at the venue or logged onto Zoom within 10 minutes after the start of the session, the trainer may not allow you entry into the class. Due to the nature of the courses held at SCA, there is a short timeframe to deliver a lot of content and allowing students late entry will disrupt and impede the learning of the other students in the class.

If you are not allowed to attend the class or Zoom session, you will be given an opportunity to rebook for another session at no cost.

Due to SCA delivering courses in partnership with certain government agencies (LCV, L&G NSW, NSW Food Authority, Work Safe Vic, Safe Work NSW), we have strict cut off times for these courses of (15) fifteen minutes post course commencement, if you are running late for a session
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Courses we offer

Short Courses Australia runs a number of courses. A list is detailed below, for the most up to date list of courses, dates and times please visit our website https://shortcoursesau.edu.au

Fees and Charges

Information about fees and charges is documented clearly on our website at or can be obtained by contacting.

Short Courses Australia operates as a fee for service training business. This means all training programs attract fees. All fees will be paid at or prior to the commencement of training unless prior arrangements are made with Short Courses Australia Management.

Each course fee includes all course materials, training session by a highly skilled and qualified instructor, and an electronic version of the statement of attainment. Except for the NSW Food Safety Supervisor certificate which printed on special certificates supplied by the NSW Food Authority.

2023 Course Fees

See the Short Courses Australia website for our current fees - https://shortcoursesau.edu.au. These are listed on the information page for the course and next to the relevant booking button.

Other Fees

Printing of Qualification: Short Courses Australia emails all students an electronic copy of their qualification within five (5) business days so that they have timely access to their certificates. If you require a physical or hard copy of your certificate (this includes wallet sized business card) for employment you will be charged a fee of $30.00 to print and post a copy of your qualification or certificate to you. Please speak with your trainer or contact us on 1300 747 430 if a hard copy of your qualification is required.

Replacement of Training Materials: will charge a fee to replace any lost training and/or assessment materials that have been previously issued to you. Please speak with your trainer or contact us on 1300 747 430 if replacement materials are required.

Re-issue of Transcripts: An administration fee of $30.00 applies for to re-issue a copy of your Certificate or Statement of Attainment.

Payment Options: Payment of course fees can be made to via:

  • Credit card (Visa or Mastercard)
  • Online Portal Payment

Fees must be paid before commencing training. Please note that outstanding fees may result in cancellation of your enrolment and/or withholding the issue of qualifications until all fees are paid. If you have trouble paying your fees, please contact us on
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Failure to Make Payment

If payments are not made according to the agreed terms of the training contract, may find it necessary to suspend training until payment is received. Failure of the student and/or their representative to meet payment obligations may result in the outstanding debt being handed over to a registered debt collector. Any fees associated with this service will be added to the total outstanding amount for recovery. No certificates will be issued until full payment has been made.

If you are experiencing financial difficulty, please contact as early as possible to discuss options.

Cancellation Fee: A cancellation fee may apply for *withdrawing from a course within 48 hours of course commencement. (This includes attending after the scheduled class cut off time)

Refunds

Refunds are available to students if they cancel the booked course 48 hours prior to course commencement date. (If you are late for a course, your booking is listed as cancelled)

Alternatively, the student can reschedule the course to an alternative date. Should a student *withdraw from a course for any reason, a full or partial refund may be applicable. Applications for a refund are considered by Short Courses Australia on an individual basis and must be in writing.

* Withdraw - must be in writing and completed prior to the commencement start time of the course enrolled into.

We understand the importance of our fee schedule and refunds if you would require further information or to request a refund speak
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Training and Assessment

staff are appropriately qualified and have sufficient, relevant industry experience to train and assess the courses delivered. On occasion, a subject specialist may conduct assessment in conjunction with a fully qualified assessor. You will be advised of specific instances in your course whereby this may be the case.

Our methodologies regarding training and assessment work toward ensuring our processes meet national assessment principles including Recognition of Prior Learning (RPL), Recognition of Current Competencies (RCC) and Credit Transfer (CT).

Competency Based Training

Competency Based Training (CBT) is an approach to teaching that focuses on allowing a student to demonstrate their ability to do something. Used in the VET sector, CBT is used to develop concrete skills and is typically based on a standard of performance expected in the workplace and industry.

CBT programs deliver qualifications that are made up of Units of Competency. Each unit defines the skills and knowledge required to effectively perform in the workplace. Assessment is based upon the learning outcomes expected from each Unit of Competency.

How Does Assessment Work in CBT?

Unlike the traditional school system of grading assessments on a scale ranging from A to Fail, assessment of CBT determines if you have the required skills and knowledge... or not yet.

Assessment is specifically conducted to determine if a student can deliver essential outcomes related to the performance criteria within each Unit of Competency. Basically, this means assessment is conducted to see whether or not a student has the required skills and knowledge to perform effectively in the workplace. If a student's performance in the assessment does not demonstrate the requirements the student is marked as Not Competent, while successful performance will result in the student being deemed Competent'. Assessors will look for evidence against which to base their judgements of competency.

The ways to demonstrate to our qualified assessors that you can perform to the required standard and be classed as 'Competent' or 'Meeting Requirements', include:

  • Being observed as you work/perform the tasks and activities
  • Responses to verbal questioning
  • Written responses to theory questions
  • Responding to a role play or case study
  • Conducting a project
  • Submitting a written report
  • Compiling a portfolio of work samples
  • A combination of the above

Short Courses Australia has a Training and Assessment Strategy for each of the qualifications we deliver, and we outline our approaches for conducting assessment in those strategies.

Foundation Skills

All training and assessment delivered by contain Foundation Skills which are embedded into Units of Competency.

These are non-technical skills that support participation in the workplace, the community, and adult education and training. Examples of Foundation Skills include things such as communication skills, literacy skills (reading, writing and numeracy), interacting with others, and skills to effectively participate in the workplace such as teamwork, problem solving, and self- and time-management.

Flexible Learning and Assessment

Included in our training and assessment strategies are practices that promote flexibility in learning and assessment. This means we will work with you to provide options that are responsive to your individual needs, and that maximise learning outcomes and access to learning activities.

Submitting Assessments

You are expected to complete assessments for all units in your qualification. You will need to submit assessments by the due date for a result to be recorded. You will receive full and detailed instructions on the requirements for each assessment, including its context and purpose; ensure you talk to your trainer and/or assessor to clarify anything that is not clear to you.

Plagiarism

All work that you submit must be your own. You are required to sign a declaration at the start of each assessment.

Plagiarism is taking someone elseâs work and/or ideas and passing them off as your own. It is a form of cheating and is taken seriously by . To help you understand, the following are examples that constitute plagiarism:

  • Copying sections of text and not acknowledging where the information has come from.
  • Mashing together multiple 'cut and paste' sections, without properly referencing them, to form an assessment response
  • Presenting work that was done as part of a group as your own
  • Using information (pictures, text, designs, ideas etc.) and not citing the original author(s)
  • Unintentionally failing to cite where information has come from

Where to Get Help for Your Assessment

Talk to your trainer and/or assessor for help in understanding how to complete your assessments. They are happy to support you and can be contacted though our office.

We welcome any questions that you may have around your studies and promote the importance of actioning any concerns in a timely manner
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Resubmissions

If you receive feedback to say your submission was 'Unsatisfactory', you will need to provide more evidence to support your claim for competency. This may mean re-doing some of the theory questions, putting extra or more relevant information into your portfolio, or demonstrating a task again. charges a fee for resubmission of assessments. If, after two resubmissions your work is still 'Unsatisfactory', you will be awarded a result of 'Not Competent' and required to re-enrol in, and re-do the work for the unit, in order to achieve the full qualification. All of the staff at will take every reasonable effort to help you succeed in your course.

Assessment Feedback

You will receive feedback regarding the outcome of each of your assessment items. To be deemed 'Competent' against a nationally accredited unit, you must meet the requirements for all elements that comprise that unit.

Feedback can be offered in a multitude of ways, including but not limited to verbal, written and internal and external surveys

Student Feedback

is dedicated to ensuring its practices are constantly reviewed to ensure best possible outcomes. This approach to continuous improvement relies on input from students regarding their experiences whilst enrolled in their course. We welcome feedback at any time but will also specifically ask for it at the completion of your study.

We welcome student feedback and promote the importance of actioning any concerns in a timely manner
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Completion

Issuing Certificates

Upon successful completion of your coursework and provided all fees are paid, a Certificate or Statement of Attainment will be issued to you within 30 calendar days of you being assessed as meeting all requirements for the course. This meets the compliance requirements as set for and other RTOs under the Standards for RTOs 2015.

If for some reason ceases to operate whilst you are still enrolled, a Statement of Attainment will be issued to you for the units within the qualification for which you have successfully met requirements.

Privacy Policy

Personal Information

SCA understands the importance people attach to their personal information (such as name, address, date of birth, personal email address, etc.). SCA is committed to managing and protecting the personal information anyone (potential or existing learner) who shares it with SCA .

Through this policy SCA seeks to ensure that everyone will be able to deal with SCA confidently, knowing that their personal information is only used in a manner that is legal, ethical and secure.

The National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020. Under the Data Provision Requirements 2020, Short Courses Australia is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Short Courses Australia (SCA) for statistical, regulatory and research purposes. SCA may disclose your personal information for these purposes to third parties, including:

  • School if you are a secondary student undertaking VET studies
  • Employer if you are enrolled in training paid by your employer
  • Commonwealth and State or Territory government departments and authorised agencies
  • NCVER
  • Organisations conducting student surveys; and
  • Researchers

Or any other relevant or authorised parties, including regulatory bodies or jurisdictions that SCA are associated with (Including Liquor & Gaming NSW, Liquor Control Victoria, Safe Work NSW, Work Safe Victoria, NSW Food Authority, Austroads, Victorian Building Authority)

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Employment and Workplace Relations (DEWR), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER's behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER's Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted

Contact information

At any time, you may contact Global Institute of Marketing Pty Ltd Trading as Short Courses Australia to:

  • request access to your personal information
  • correct your personal information<
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Access to Personal Records

All matters in relation to course enrolment, assessment results, course fees or any other issue can only be discussed with the student unless the course enrolment form is signed by a third party (such as a parent or guardian for students under the age of 18), or a letter (email) of permission allowing access to the studentâs information is provided by the student for their file.

When the requested information may breach the privacy of others, the details will be provided to the student requesting the information in a format (written, verbal, statistical) that meets their needs but ensures the privacy of others is maintained.

Requests to view personal files must be made in writing detailing the specific information required. Requests can be submitted to Short Courses Australia via
Visit: https://shortcoursesau.edu.au
or call 1300 74 74 30
or email: info@shortcoursesau.edu.au
for more information.

Information Storage

SCA is required to securely retain, and be able to produce in full at audit or by the National Regulator the Australian Skills Quality Authority (ASQA) if requested to do so, all completed learner assessment items for a period of six (6) months from the date on which the judgement of competence for the learner was made. After this timeframe records will be destroyed with only the evidence of how the judgement outcome was reached by the assessor.

All records are stored on SCA's dedicated servers, and a backup copy of the data is stored offsite and in the cloud.

Restricted access is enforced on files that hold sensitive information to ensure authorised access only.

SCA will at all times, take reasonable steps to ensure the security of physical files (including student files), computers, networks and communications are maintained.